Emotional Intelligence (EI) is one of the key identifiers of a successful, high performing employee. It involves self-awareness, communication, self-control, teamwork, and conflict management. Conflict and proven strategies will be addressed. Conflict can be minimized by examining how to:
- Raise competencies managing conflict in the workplace
- Discover highly effective ways to communicate with opposite personality styles
- Create pro-active strategies that result in the “win-win” solutions
- Examine common workplace situations for employees where conflict can be an issue
- Gain the practical, crucial skills needed to be an even more effective team member amid disagreements
- Facilitate positive relationships with co-workers perceived as difficult people
